To ensure that
you and those around you experience the full enjoyment of our Salon,
please keep in mind the following tips.
If you are unable to
keep your appointment, please call at least 24-hours prior to
your scheduled appointment time. This will allow us to fill that
appointment with another guests needs. All spa package appointments
require a 48-hour notice for cancellation or 25%
of the package price will be
charged to your credit card. When booking a Spa Package, a credit card
number may be required to hold the reservation.
Gift certificates can be
purchased for services, packages, or a monetary amount in person or by
phone with a credit card. They are non-refundable and non-replaceable.
Certificates expire two years from date of purchase. Coupons,
discounts and special promotions are not valid for our spa packages.
Payment is due when
services are rendered. Visa, MasterCard, Discover, and American
Express are accepted along with cash and personal checks. Sorry, but
we absolutely cannot accept postdated checks.
means, we guarantee our work! If a service you received or a product
you purchase does not satisfy you for any reason, please notify your
Stylist or Salon Manager within 7 days. Chemical Services guaranteed
only when followed with use of recommended professional products.
There are certain chemical services we cannot guarantee because of the
condition of the hair. This will be explained before the chemical
time has been reserved exclusively for you. If you are unable to keep
your appointment, please call and cancel or reschedule. If you do not
call, you will be considered a no-show. This may require you to prepay
for future appointments or receive services on a walk-in basis. Please
arrive a few minutes early for your appointment. Arriving late will
cheat you of precious minutes of your Spa treatment. Your appointment
will end on time, regardless of how late you start so
the next client is not
delayed. Scheduling your next appointment on the day of your visit
(pre-booking) is encouraged. You will receive an appointment card and
a phone call to confirm the day before you are scheduled.
Choosing to give
your service provider a gratuity of
15% (for good service) to 20% (for
excellent service) is appropriate when you are satisfied with your
service. Please leave your tip in the envelope provided at the desk.